Q1: Do you sell original or repackaged products?

A: We offer repackaging services, mainly breaking down large packages into smaller portions or small-portion sets for sale.

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Q2: Why might the product images/packaging look different from the original?

A: Due to the nature of repackaging/repackaging, the appearance and label display may differ. We will provide necessary information in a reasonable manner (such as product name, quantity, suggested consumption date/expiration date, precautions, etc.).

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Q3: Do you offer frozen/refrigerated (frozen) goods?

A: We do not sell items requiring cold chain processing, including fresh food, fruit, and frozen/refrigerated (frozen) goods.

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Q4: What is the order cutoff time?

A: The order cutoff time is 9:00 PM (Hong Kong time) daily; orders placed after the cutoff will be processed in the next batch.

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Q5: When will my order be shipped?

A: Orders are generally shipped within 3-5 days after confirmation.

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Q6: What payment methods do you accept?

A: We accept the following payment methods: Credit Card, Alipay, Apple Pay, and Google Pay. The payment method will be displayed on the website checkout page.

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Q7: How is shipping calculated?

A: We use SF Express. Shipping costs are calculated based on SF Express's actual weight/billing weight (subject to SF Express's final calculation).

Note: Free shipping is available for single orders over HKD 500 (subtotal of goods).

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Q8: Can I combine two separate orders for free shipping?

A: No, free shipping thresholds are calculated independently for each order (unless otherwise agreed upon and successfully combined).

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Q9: What if an item is out of stock/cannot be provided?

A: We will prioritize refunds or provide equivalent alternatives with the customer's consent; we will not change items without the customer's confirmation.

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Q10: Can I return or exchange this item?

A: Generally, we do not accept returns or exchanges due to personal reasons (dislike/wrong purchase/unsuitable taste).

If there are errors, omissions, serious damage or leakage, or obvious quality issues, please contact us within 24 hours of receiving the goods and provide photos/videos. We will handle the matter accordingly.

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Q11: How long after receiving the goods do I need to contact you?

A: For returns/exchanges, please contact us within 24 hours of receiving the goods and provide proof.

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Q12: How do you handle personal data?

A: We only collect necessary information for order processing, shipping, and customer service purposes, and protect it in a reasonable manner; we will not sell or improperly disclose it without consent (except as required by law).